Withdrawal Policy

Last Updated: March 5th 2025

At Horizons28 (referred to as “Horizons28,” “we,” “us,” or “the company”), we are dedicated to ensuring a smooth and transparent process for withdrawing funds from your trading account. This Withdrawal Policy outlines the key guidelines, steps, and terms that govern the withdrawal of funds. By using our platform, you acknowledge and agree to abide by the terms presented in this policy.

1. Eligibility for Withdrawal

To request a withdrawal from your Horizons28 account, the following requirements must be met:

Your account must be successfully verified in accordance with our Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

• Your account must maintain a positive balance (i.e., not subject to margin calls or showing a negative balance).
• The funds must not be currently tied to active trades or serving as collateral/margin.
• The withdrawal request must meet the minimum withdrawal threshold set by Horizons28.

2. Withdrawal Process

2.1 Submitting a Request

Withdrawals can be initiated by logging into your Horizons28 account and submitting a request via our secure portal. You’ll need to specify the withdrawal amount and choose a preferred payment method.

2.2 Processing Timeline

Once your request is submitted, we aim to process it within 3 business days. Please note that the total time to receive funds may vary based on your verification status and chosen payment method.

• Bank Transfers: Typically 3–5 business days
• Cryptocurrency Withdrawals: Processed within 24 hours

2.3 Applicable Fees

Horizons28 may apply a processing fee for withdrawals. Any such fees will be clearly displayed before you confirm your request. Fees depend on the payment method selected and may change without prior notice. Additional charges from banks or payment processors are the responsibility of the client.

3. Payment Options

Horizons28 offers multiple withdrawal methods to suit your needs:

• Local and international bank transfers
• Cryptocurrencies (e.g., Bitcoin, Ethereum)
• Other options such as wire transfers and credit/debit cards

The availability of specific withdrawal methods may vary by location and currency.

4. Withdrawal Limits

Withdrawal requests are subject to predefined limits to maintain platform efficiency and user security.

Minimum Withdrawal Amount: $50
For larger withdrawals, Horizons28 may request additional identity verification or documentation.

5. Account Verification and Security

5.1 Identity Verification

To comply with legal standards and enhance platform security, all users must complete identity verification before any withdrawal is approved. This process may include:

• A valid government-issued photo ID or driver's license
• Proof of residential address (e.g., utility bill or bank statement)
• Additional documents as requested

5.2 Security Restrictions

Horizons28 may delay or restrict withdrawals if there is a suspicion of fraud, policy violation, or regulatory intervention. We reserve the right to withhold processing in such cases for investigation and security purposes.

6. Rejected or Delayed Requests

Your withdrawal request may be delayed or declined for the following reasons:

• Insufficient balance or pending margin requirements
• Unverified or incomplete user profile
• Errors in withdrawal details
• Suspected breach of terms or fraudulent activity
• Technical disruptions with payment systems or the platform

If your request is delayed or denied, Horizons28 will notify you with the reason and advise on how to proceed.

7. Currency Exchange and Fees

When a withdrawal involves currency conversion (e.g., USD to EUR), the exchange rate applied will reflect market rates at the time of processing. Currency conversions may also carry additional fees depending on the withdrawal method and provider used.

8. Changes to the Withdrawal Policy

Horizons28 reserves the right to modify or update this Withdrawal Policy at any time. Any changes will be communicated through the appropriate channels and posted on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.